Contact information

Urban Loom Supply welcomes questions, product inquiries, order-related concerns, and customer feedback. Whether you need help understanding a garment's sizing, checking shipment progress, requesting a return, or reporting an issue with an order, please use the official contact information below.

5.1 Company Details

Website: https://www.urbanloomsupply.company/  Legal Company Name: EGLA INTERNATIONAL, INC. Contact Person: JEREMY ALEXANDER WILSON Customer Service Email: [email protected]

5.2 Business Address

EGLA INTERNATIONAL, INC. 13226 SW. 146TH ST. Miami, FL 33186 United States

5.3 Return Address

EGLA INTERNATIONAL, INC. Attn: JEREMY ALEXANDER WILSON 13226 SW. 146TH ST. Miami, FL 33186 United States

Please contact us before sending any merchandise so that we can provide the applicable return instructions.

5.4 Customer Support Topics

Customers may contact us regarding:

  • Order confirmation.

  • Order status.

  • Product availability.

  • Women's apparel descriptions.

  • Size and fit questions.

  • Color and product variations.

  • Shipping charges.

  • Tracking information.

  • Delivery delays.

  • Missing packages.

  • Damaged or incorrect merchandise.

  • Return and refund requests.

  • Exchanges.

  • Website or checkout concerns.

  • Privacy questions.

  • General business correspondence.

5.5 Information to Include in Your Message

To help us review your inquiry efficiently, please include:

  • Full name.

  • Order number, if applicable.

  • Email address used during checkout.

  • Product name or description.

  • A clear explanation of your concern.

  • Photographs where relevant.

For apparel-related issues, photographs may help us review defects, damage, incorrect products, or other concerns.

5.6 Sensitive Information

Please do not send passwords, complete payment-card numbers, security codes, or other highly sensitive credentials through ordinary email.

5.7 Response Time

We generally aim to respond within 1–3 business days.

Certain matters may require additional review, especially where payment records, carrier information, or merchandise condition must be investigated.

5.8 Official Contact

EGLA INTERNATIONAL, INC. 13226 SW. 146TH ST. Miami, FL 33186 United States

Email: [email protected]