Privacy policy

At Urban Loom Supply, we understand that shopping online involves more than choosing a garment. Customers also entrust us with information needed to complete purchases, arrange delivery, receive support, and manage returns.

This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit or purchase from https://www.urbanloomsupply.company/ .

2.1 Information We Collect

Depending on your interaction with our website, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

Full name.
Email address.
Telephone number, if provided.
Billing address.
Shipping address.
Account details, if accounts are available.
Customer support correspondence.

B. Order and Transaction Information

When a customer purchases women's clothing, we may collect:

Order number.
Products purchased.
Size and color selections.
Quantity.
Purchase date.
Order value.
Payment status.
Shipping and delivery information.
Return, exchange, and refund history.

C. Payment Information

Payment transactions may be handled by third-party payment providers.

We may receive transaction identifiers, payment status, billing information, or other details necessary to confirm and manage a purchase.

We do not intend to retain complete payment-card security details on our own systems beyond what is reasonably necessary for authorized transaction processing.

D. Technical Information

When you access our website, certain information may be collected automatically, including:

IP address.
Browser type.
Device information.
Operating system.
Pages viewed.
Date and time of access.
Referring website.
Website interaction information.
Approximate location derived from technical data.

2.2 How We Use Information

We may use information to:

Process customer orders.
Confirm payments.
Prepare and deliver merchandise.
Provide order and tracking notifications.
Answer product and sizing questions.
Handle returns and refunds.
Improve website design and shopping functionality.
Detect fraudulent or unauthorized transactions.
Maintain business and accounting records.
Comply with legal obligations.
Protect our website and business interests.
Send promotional communications where permitted by law.

2.3 Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functionality and understand website usage.

These technologies may help us:

Maintain shopping-cart information.
Remember certain preferences.
Improve page performance.
Understand customer navigation.
Support security functions.
Measure website activity.

You may manage cookies through your browser settings. Restricting cookies may affect checkout or other website features.

Where required by law, applicable choices concerning non-essential tracking will be provided.

2.4 Sharing Information

We may share relevant information with service providers and other parties when reasonably necessary to operate our business.

These may include:

Payment processors.
Shipping carriers.
Fulfillment providers.
E-commerce platforms.
Website hosting providers.
Customer service systems.
Analytics providers.
Fraud-prevention services.
Professional advisers.
Government authorities where disclosure is legally required.

Service providers are expected to use information for authorized business purposes and protect it appropriately.

2.5 Marketing Communications

Where permitted by applicable law, we may use contact information to send information about products, promotions, and website developments.

Customers may unsubscribe from promotional emails through the instructions included in those messages or by contacting:

[email protected]

Order confirmations, shipping notices, customer-service responses, and other transactional communications may continue where reasonably necessary.

2.6 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

This may include maintaining records for:

Order fulfillment.
Accounting and tax matters.
Customer service.
Returns and refunds.
Fraud prevention.
Dispute resolution.
Legal compliance.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

2.7 Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No electronic storage system or internet transmission can be guaranteed completely secure.

Florida Statutes § 501.171 addresses reasonable security measures, security-breach notifications, and related responsibilities for covered entities and third-party agents.

The Florida Senate

Where applicable, we will respond to qualifying security incidents in accordance with law.

2.8 Privacy Requests

Depending on applicable law and the circumstances, individuals may have rights concerning their personal information, which may include requests for:

Access to certain information.
Correction of inaccurate information.
Deletion of eligible information.
Information about certain processing activities.
Applicable marketing or data-use choices.

To submit a privacy request, contact:

[email protected]

We may need to verify your identity before processing a request.

The rights available to an individual may depend on statutory applicability, exemptions, and the nature of the information.

2.9 Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children under 13 without legally required parental involvement.

If you believe a child has submitted personal information improperly, please contact us so that we can review the matter.

2.10 Third-Party Websites

Our website may contain links or integrations from third-party providers.

Those websites may maintain independent privacy policies and practices. We encourage customers to review the applicable terms before submitting information to an external service.