Refund policy

At Urban Loom Supply, we believe clothing should feel as good as it looks. A carefully selected garment can bring confidence to an everyday outfit, add a fresh touch to a special occasion, or become a dependable part of a customer's wardrobe. We want every order to arrive in a condition that allows customers to enjoy their purchase with confidence.

If an item does not meet your expectations, this Return and Refund Policy explains how to request a return, exchange, or refund.

This policy applies to purchases made through https://www.urbanloomsupply.company/ and is subject to applicable federal and Florida law.

1.1 Return Window

Customers may request an eligible return within 30 calendar days after delivery.

The return period begins on the date the shipment is recorded as delivered to the address provided at checkout.

We encourage customers to inspect their purchases promptly after delivery and contact us if an item is damaged, defective, incorrect, or materially different from its description.

1.2 General Return Eligibility

To qualify for a standard return, merchandise should:

Be unworn, unwashed, and unused.
Remain in its original condition.
Have original tags and labels attached where applicable.
Be free from stains, odors, perfume, makeup, pet hair, and other signs of use.
Not have been altered, tailored, repaired, or damaged after delivery.
Include original accessories or components supplied with the product.
Be accompanied by an order number or reasonable proof of purchase.

Customers may carefully inspect garments for fit, construction, and appearance in a manner similar to trying on clothing in a retail store. Items showing use beyond reasonable inspection may not qualify for a preference-based return, to the extent permitted by law.

1.3 Apparel Hygiene and Product Condition

Women's clothing may include garments with different fabric compositions, designs, and intended uses. We therefore apply reasonable condition checks to returned merchandise.

For hygiene and product-integrity reasons, items that have been worn, washed, stained, altered, or otherwise used may be ineligible for ordinary change-of-mind returns, except where applicable law provides otherwise.

Any special restrictions for particular product types should be clearly disclosed before purchase.

1.4 Items That May Be Excluded from Preference-Based Returns

Unless required otherwise by applicable law, the following may be excluded from ordinary returns:

Garments that have been worn or washed.
Products with removed or damaged original tags where the condition prevents resale.
Items with stains, odors, makeup, deodorant marks, or other signs of use.
Altered or tailored garments.
Products identified as final sale or non-returnable before purchase.
Custom or personalized items, if offered and properly disclosed.

These exclusions do not remove a customer's rights concerning defective, damaged, misdescribed, or incorrectly supplied merchandise.

1.5 How to Start a Return

To request a return, email:

[email protected]

Please include:

Full name.
Order number.
Product name or description.
Reason for return.
Whether you prefer a refund or an exchange, if applicable.
Photographs if the product arrived damaged, defective, or incorrect.

Our team will review the request and provide return instructions.

Please do not send merchandise back before receiving the applicable instructions.

1.6 Return Address

Approved returns should be sent to:

EGLA INTERNATIONAL, INC. Attn: JEREMY ALEXANDER WILSON 13226 SW. 146TH ST. Miami, FL 33186 United States

Please obtain return authorization or instructions before mailing merchandise.

1.7 Return Shipping Costs

For preference-based returns, including a change of mind, size selection, or style preference, the customer is generally responsible for return shipping costs.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will review the circumstances and provide an appropriate remedy. Depending on the situation, this may include a replacement, refund, or return-shipping assistance.

Original shipping charges, if any, will be handled according to the reason for return and applicable law.

1.8 Damaged, Defective, or Incorrect Products

If your order arrives with a manufacturing defect, transit damage, missing components, or an item different from what you purchased, contact us promptly.

Please provide your order number and clear photographs where possible.

After reviewing the issue, we may provide one or more appropriate remedies, including:

Replacement of the affected item, subject to availability.
Refund for the affected merchandise.
Return instructions.
Other reasonable corrective action.

Please retain the product and packaging until the matter has been reviewed, unless disposal is necessary for safety or otherwise appropriate.

1.9 Exchanges

Customers may request an exchange within the 30-day return period.

Exchanges depend on the availability of the requested size, color, style, or other variation.

If the requested replacement is unavailable, we may offer an eligible refund or another available resolution.

1.10 Refund Inspection

Returned merchandise may be inspected after arrival to confirm that it meets the applicable return requirements.

If a return is approved, the refund will generally be issued to the original payment method.

The time required for the funds to appear depends on the payment provider and financial institution.

An approved refund may include the eligible merchandise price and applicable taxes. Shipping charges and other fees will be handled according to the return circumstances and applicable law.

1.11 Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests received before the order enters fulfillment or shipment.

Once an order has been shipped, cancellation may no longer be possible. Eligible merchandise may instead be handled under this Return and Refund Policy.

1.12 Florida Consumer Protection

This policy is intended to comply with applicable consumer protection requirements.

Florida Statutes § 501.142 addresses retail refund-policy disclosures, including requirements applicable to certain retail establishments and the treatment of refund policies. The statute permits a retailer to maintain a policy that provides a longer return period than the statutory seven-day period described in the provision.