Shipping policy

At Urban Loom Supply, we want the journey from checkout to wardrobe to be clear and convenient. This Shipping Policy explains shipping fees, order preparation, delivery estimates, tracking, address accuracy, and how we handle shipping-related concerns.

4.1 Shipping Rates

Our standard shipping structure is:

Order Subtotal	Shipping Fee
$10.00 or more	Free
Below $10.00	$5.99

The applicable shipping charge will be displayed during checkout before the order is submitted.

Any special shipping promotion will be subject to the conditions displayed with that offer.

4.2 Order Processing

Orders are generally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding applicable holidays.

Processing may take additional time during:

High-volume shopping periods.
Promotional events.
Holidays.
Inventory verification.
Unexpected fulfillment interruptions.

Processing time is separate from the carrier's transit time.

4.3 Estimated Delivery

After dispatch, standard delivery is generally estimated at 3–7 business days, depending on the destination and carrier.

Under ordinary conditions, the combined estimated period is approximately 4–10 business days from order placement, excluding weekends, holidays, and unexpected disruptions.

These are estimates rather than guaranteed delivery appointments.

4.4 Order Confirmation and Tracking

Customers may receive an order confirmation after placing an order.

When tracking information becomes available, it may be provided by email or through an order-related notification.

Tracking activity may not appear immediately after dispatch. A short period without updates does not necessarily indicate a lost package.

4.5 Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please review the street address, apartment or unit number, city, state, and ZIP code before completing checkout.

If an error is discovered, contact [email protected] as soon as possible.

We will attempt to make corrections before dispatch when reasonably possible, but address changes cannot be guaranteed after shipment.

4.6 Delivery Attempts

Carriers may make delivery attempts or follow their own procedures for packages that cannot be delivered.

If a parcel is returned because of an incomplete address, refusal, or other delivery issue, we will review the circumstances and determine an appropriate resolution.

Any reshipment charges will be handled according to the circumstances and applicable law.

4.7 Carrier Delays

Delivery may be affected by severe weather, carrier congestion, holidays, transportation interruptions, or other events beyond our reasonable control.

We will make reasonable efforts to assist customers who report significant delivery delays.